Last Updated: July 8, 2025 Official URL: https://foundation.xalorra.com/refund
At Xalorra Foundation, we aim to deliver high-quality AI services through Aura by Xalorra. If you're not satisfied with your purchase, this Refund Policy explains your rights and our refund process.
- Subscription-Based Products For paid subscriptions to Aura (e.g. Pro plans, API tiers, or workspace features):
You may request a full refund within 7 days of purchase, if:
You experience technical issues that cannot be resolved by support
You have not used more than 25% of your allocated usage/quota
Refunds are not available if:
You’ve used a significant portion of the service (bandwidth, tokens, or compute time)
Your account has violated our Terms of Service
You request a refund after the 7-day window
- One-Time Payments If you purchase a one-time feature or credit (e.g. token pack, plugin activation):
Refunds can be requested within 3 days, only if:
The product was not delivered
There was an error or double charge
Non-refundable if:
The feature has already been consumed or activated
- Refund Process To request a refund, please email us at billing@xalorra.com with:
Your account email
Date of purchase
Reason for refund
We will review your request within 3–5 business days.
- Payment Methods & Timing Approved refunds will be returned to your original payment method
Refunds may take 5–10 business days depending on your bank/payment processor
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Disputes If you believe you've been wrongly charged or denied a refund, please contact us before initiating a chargeback. We’re committed to resolving issues fairly and transparently.
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Contact If you have any billing-related questions:
📧 billing@xalorra.com 🏢 Xalorra Foundation, Customer Billing Department